Rental Terms and Conditions

Included Services

  • FULLY COMPREHENSIVE insurance with no excess
  • Taxes and airport fees
  • Unlimited mileage
  • Child seats and booster seats
  • Additional driver

The insurance provides 100% fully comprehensive cover with no excess. The rental includes unlimited mileage, taxes, and airport fees. Child seats and booster seats are provided free of charge. You may also add additional drivers at no extra cost. If the selected vehicle model is unavailable, a similar or higher-category vehicle will be provided.

Vehicle Rental Agreement

This Vehicle Rental Agreement (“Agreement”) is entered into between ACORON S.L. (hereinafter referred to as the “Lessor”) and the person identified on the front page of this Agreement as the “Renter”. By signing this Agreement, the Renter acknowledges that they have received the Vehicle, together with its keys and accessories, in good mechanical condition, clean and free from visible defects, and agrees to use and return the Vehicle in accordance with the terms and conditions set out herein. Execution of this Agreement constitutes the Renter’s full acceptance of these General Terms and Conditions.

1. Rental Charges and Security Deposit

The total rental charges shall be payable at the time of booking or upon collection of the Vehicle, unless otherwise agreed in writing by ACORON S.L. To secure the performance of the Renter’s obligations under this Agreement, the Lessor may require a valid credit or debit card. The Renter hereby irrevocably authorises ACORON S.L. to charge such card for any amount due under this Agreement, including but not limited to: damage to the Vehicle, missing fuel, excessive cleaning costs, lost or damaged keys, missing or damaged accessories, vehicle recovery, towing or transportation costs, traffic fines, parking charges, tolls or administrative penalties incurred during the Rental Period, administrative handling fees, and any other reasonable costs arising from the Renter’s breach of this Agreement. Such charges may be processed after the Vehicle has been returned where the relevant costs become known at a later date.

2. Insurance

The Vehicle is covered by the Super Collision Damage Waiver (Super CDW) included within the rental rate selected by the Renter. Subject to the terms and exclusions of the applicable insurance policy, such cover includes mandatory third-party liability insurance, voluntary third-party liability insurance, third-party property damage, legal defence costs, bail bond assistance where applicable, medical assistance, theft protection, and damage to the rented Vehicle. The insurance does not cover personal belongings or luggage, goods or merchandise transported, interior damage to the Vehicle, damage resulting from gross negligence or wilful misconduct, or damage arising from any breach of this Agreement. Insurance cover shall automatically become void whenever the Vehicle is used in breach of these Terms and Conditions or in any manner excluded by the insurance policy. Where insurance cover is voided, the Renter shall remain fully liable for all resulting losses, damages and associated costs.

3. Vehicle Return

The Vehicle shall be returned on the agreed date, at the agreed time and to the agreed return location specified in this Agreement. Any extension of the Rental Period or change of return location must receive the prior written approval of ACORON S.L. Failure to obtain such approval shall constitute an unauthorised extension of the Rental Period. For each hour of unauthorised delay, the Renter shall pay an amount equal to one-third (1/3) of the applicable daily rental rate, without prejudice to the Lessor’s right to recover any additional losses or damages suffered, including but not limited to loss of use, cancellation of subsequent reservations, additional operating expenses, and any other reasonably foreseeable financial loss. Failure to return the Vehicle on the agreed return date shall entitle ACORON S.L. to take all reasonable measures necessary to recover possession of the Vehicle, including the commencement of civil or criminal proceedings where appropriate. All recovery, repossession and legal costs shall be borne by the Renter where permitted by applicable law.

4. Fuel Policy

The Vehicle shall be returned with the same fuel level as recorded at the commencement of the Rental Period. If the Vehicle is returned with a lower fuel level, the Renter shall pay the cost of the fuel required to restore the original fuel level, together with a €20.00 refuelling service charge to cover the operational costs incurred by ACORON S.L.

5. Lessor’s Liability

ACORON S.L. confirms that the Vehicle has undergone the maintenance and safety inspections reasonably required to ensure its roadworthiness prior to the commencement of the Rental Period. Except where liability cannot lawfully be excluded, ACORON S.L. shall not be liable for any indirect or consequential loss, loss of profits, loss of enjoyment, travel disruption or any financial losses arising from mechanical breakdowns, delays, force majeure events, or circumstances beyond its reasonable control. Where a mechanical failure occurs through no fault of the Renter, ACORON S.L. shall use reasonable endeavours to provide a replacement vehicle as soon as practicable, subject to fleet availability. No guarantee is given that a replacement vehicle of the same category or specification will be available. Where the breakdown results from misuse, negligence or failure to comply with this Agreement, all repair, recovery and associated costs shall be borne solely by the Renter.

6. Renter’s Obligations

The Renter agrees to operate the Vehicle at all times with the care and diligence expected of a prudent and responsible driver and in full compliance with all applicable laws, regulations and traffic rules. The Renter shall also ensure that the Vehicle is used properly and shall, whenever reasonably necessary, check the Vehicle’s fluid levels, tyre condition and general roadworthiness in accordance with normal driving practice. If, during the Rental Period, any red warning light, engine fault indicator or other warning capable of affecting the Vehicle’s safety or mechanical integrity appears, the Renter shall stop the Vehicle as soon as it is safe to do so, contact ACORON S.L. immediately, follow any reasonable instructions provided by the Lessor, and refrain from driving the Vehicle where doing so may aggravate the fault or cause further damage. The Renter shall be fully liable for any loss or damage resulting from failure to comply with these obligations.

7. Prohibited Use of the Vehicle

The Vehicle shall not be used under any of the following circumstances:

  • By any person who is not expressly authorised under this Agreement.
  • While the driver is under the influence of alcohol, illegal drugs, narcotics or any substance impairing the ability to drive safely.
  • For racing, speed testing, rallies, competitions or any sporting event.
  • For driving instruction or learner driver training.
  • For hire, reward or sub-rental to any third party.
  • For the carriage of passengers or goods for commercial purposes without the prior written consent of ACORON S.L.
  • On beaches, forest tracks, off-road terrain or unpaved roads, unless expressly authorised for the specific Vehicle.
  • Outside the island of La Palma, whether by sea or air, without the prior written authorisation of ACORON S.L.
  • To push or tow any other vehicle, trailer or object.
  • Following any unauthorised modification, repair or tampering with the Vehicle’s mechanical or electronic systems.
  • For transporting flammable, explosive, corrosive or otherwise hazardous materials.
  • While carrying more passengers than the maximum seating capacity authorised by the manufacturer.
  • For smoking or vaping inside the Vehicle.
  • For transporting animals without the prior written consent of ACORON S.L.
  • After any warning light indicating a serious mechanical fault has illuminated, where continued driving could reasonably be expected to cause further damage.

Any breach of this Clause shall constitute a material breach of this Agreement and may result in immediate termination of the Rental Agreement, loss of all insurance cover, full liability of the Renter for all resulting losses and damages, and recovery by ACORON S.L. of any associated costs or expenses.

8. Accidents and Damage

In the event of any accident, collision or incident involving the Vehicle, the Renter shall:

  • Stop the Vehicle immediately where it is safe to do so.
  • Notify ACORON S.L. without undue delay.
  • Inform the appropriate Police or Emergency Services whenever required by law or where injuries or significant property damage have occurred.
  • Refrain from moving the Vehicle unless necessary for safety reasons or required by the authorities.
  • Obtain the names, addresses, telephone numbers, registration numbers and insurance details of all parties involved.
  • Complete the European Accident Statement (or any equivalent accident report required by the Lessor).
  • Take clear photographs of the accident scene, the position of all vehicles involved, the damage sustained, and any relevant road signs or circumstances.
  • Refrain from admitting liability, accepting responsibility or settling any claim without the prior written consent of the insurer or ACORON S.L.

Failure to comply with these obligations may invalidate the insurance cover and render the Renter fully liable for all resulting losses.

Replacement Vehicle: where the accident has been caused wholly or partly by the Renter or any Authorised Driver, ACORON S.L. shall have no obligation whatsoever to provide a replacement vehicle, irrespective of the insurance option purchased. The Renter shall also remain responsible for all costs not covered by the applicable insurance policy, including but not limited to recovery costs, towing charges, storage charges, administrative expenses, loss of use where legally recoverable, and any other uninsured losses arising from the incident. Where liability clearly rests with an identified third party, ACORON S.L. will use reasonable efforts to provide a replacement vehicle, subject at all times to fleet availability.

9. Theft or Attempted Theft

In the event of the theft or attempted theft of the Vehicle, the Renter shall immediately notify the Police or other competent Law Enforcement Authority, obtain a copy of the official police report, and deliver such report to ACORON S.L. without delay. Failure to comply with these requirements may result in the loss of insurance protection and may render the Renter liable for any resulting loss.

10. Excessive Cleaning Charges

The Vehicle shall be returned in a reasonably clean condition, allowing for normal use during the Rental Period. Where the Vehicle requires cleaning beyond what would reasonably be expected following ordinary use, ACORON S.L. reserves the right to charge the Renter the reasonable cost of such cleaning. Excessive cleaning may include, but is not limited to, excessive dirt, mud or sand, food or drink residue, persistent or unpleasant odours, vomit or bodily fluids, evidence of smoking or vaping inside the Vehicle, unauthorised transport of animals, or any other contamination requiring specialist cleaning. Such charges shall reflect the actual cost incurred in restoring the Vehicle to a condition suitable for the next rental.

11. Traffic Fines, Tolls and Administrative Charges

The Renter shall be solely responsible for all fines, administrative penalties, toll charges, vehicle immobilisations, towing charges, or any other offences or infringements incurred during the Rental Period. Furthermore, ACORON S.L. shall charge the Renter 35.00 € as an administrative fee for processing and managing such fines or penalties.

12. Personal Property

ACORON S.L. accepts no responsibility whatsoever for any personal belongings, luggage, valuables or other property left inside the Vehicle following its return. Any property found inside the Vehicle may be retained, disposed of or returned to the Renter at the Lessor’s sole discretion. Any shipping or handling costs shall be borne exclusively by the Renter.

13. GPS Tracking System

The Vehicle is equipped with a Global Positioning System (GPS) and, where applicable, an integrated remote immobilisation system. The GPS system enables ACORON S.L. to determine the Vehicle’s location in real time and, where expressly permitted under this Agreement, to prevent the Vehicle from being restarted once it has come to a complete stop.

Data Protection. In accordance with Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and the Guarantee of Digital Rights, the following information is provided.

Data Controller: ACORON S.L., Punta de la Arena, 16, 38712, Breña Baja, Santa Cruz de Tenerife, Spain.

Purpose of processing. Vehicle location data may be processed for the following purposes:

  • Protecting the Vehicle against theft, unlawful appropriation or unauthorised use.
  • Locating the Vehicle in the event of an emergency, accident or mechanical breakdown.
  • Verifying compliance with this Agreement, including authorised territorial use and any contractual obligations assumed by the Renter.
  • Fleet management and operational optimisation.

Legal basis. The processing of geolocation data is based upon the legitimate interests of ACORON S.L. in protecting its assets, the performance of this Rental Agreement, and compliance with applicable legal obligations.

Data retention. Geolocation data shall be retained for the duration of the Rental Period and for up to thirty (30) days following its termination, unless a longer retention period is required in connection with insurance claims, civil or criminal proceedings, claims management, or requests made by competent public authorities.

Recipients. Location data may be disclosed only where necessary to the Police or other Law Enforcement Authorities, the Vehicle’s insurer, and technology providers operating the GPS platform on behalf of ACORON S.L. under appropriate data processing agreements.

Your rights. The Renter may exercise the rights of access, rectification, erasure, restriction of processing, objection, and data portability by contacting dpdacoron@gmail.com. The Renter also has the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) should they consider that the processing of their personal data infringes applicable legislation.

By signing this Agreement, the Renter confirms that they have been informed of the existence of the GPS tracking system installed in the Vehicle and expressly consent to its use for the purposes described above.

14. Remote Vehicle Immobilisation System

The Renter acknowledges and expressly accepts that the Vehicle may be equipped with a remote immobilisation system integrated into its GPS tracking technology. This system has one sole purpose: to prevent the Vehicle from being restarted once it has come to a complete stop. Under no circumstances shall the system interfere with the steering, braking, engine performance or any other safety system while the Vehicle is being driven.

The Renter expressly authorises ACORON S.L. to activate the immobilisation system only in the following circumstances:

  • Where the Vehicle has been stolen or unlawfully appropriated.
  • Where the Vehicle has not been returned at the agreed date, time and location and, following formal demand by ACORON S.L., the Renter has failed to comply with the obligation to return it.
  • Where the Vehicle is being used in serious breach of this Agreement, including, without limitation, removing the Vehicle from the island of La Palma without written authorisation, or using the Vehicle in a manner likely to endanger the Vehicle or the legitimate interests of ACORON S.L.
  • Where activation is requested by a Court, Police Authority or any other competent public authority.
  • Where exceptional circumstances or force majeure make activation reasonably necessary to protect the Vehicle, third parties or the legitimate interests of ACORON S.L.

The Renter acknowledges that activation of the immobilisation system shall only prevent the Vehicle from being restarted after it has stopped completely, and shall never affect the safe operation of the Vehicle while in motion. Where necessary for the recovery of the Vehicle or the protection of the Lessor’s legitimate interests, ACORON S.L. may disclose both the Vehicle’s location and the activation of the immobilisation system to the competent authorities.

The Renter expressly acknowledges and accepts the existence and potential use of the remote immobilisation system under the circumstances set out above.

15. Data Protection

The personal data provided by the Renter and contained in this Agreement shall be processed in accordance with the provisions of Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR), Spanish Organic Law 3/2018 on Personal Data Protection and the Guarantee of Digital Rights, and all other applicable data protection legislation. ACORON S.L. shall act as the Data Controller for all personal data collected in connection with this Agreement.

Personal data shall be processed solely for purposes directly related to the performance and administration of this Rental Agreement, compliance with legal and regulatory obligations, the prevention and investigation of fraud or criminal offences, claims handling and insurance management, and customer service and fleet administration. Personal data shall not be processed for any incompatible purpose without an appropriate legal basis.

The Renter may exercise the rights of access, rectification, erasure, restriction of processing, objection, data portability, and the right not to be subject to decisions based solely on automated processing where applicable, by contacting the Data Protection Officer at ACORON S.L., P.O. Box 96, 38700, Santa Cruz de La Palma, Spain, or by email at dpdacoron@gmail.com. If the Renter considers that their personal data has been processed unlawfully, they may lodge a complaint with the Spanish Data Protection Agency (AEPD) or any other competent supervisory authority within the European Union.

16. Territorial Restrictions

The Vehicle may only be driven on the island of La Palma. The Vehicle shall not be transported outside the island, whether by sea or by air, without the prior written authorisation of ACORON S.L. Any breach of this Clause shall constitute a material breach of this Agreement and shall entitle ACORON S.L. to terminate this Agreement immediately, recover possession of the Vehicle, claim compensation for any losses or damages incurred, and pursue any other legal remedies available under applicable law.

17. Applicable Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of Spain. Any dispute, claim or controversy arising out of or in connection with this Agreement, including any question regarding its existence, validity, interpretation, performance or termination, shall be subject to the exclusive jurisdiction of the Courts of Santa Cruz de La Palma (Spain). The parties expressly waive any other jurisdiction that may otherwise be available to them under applicable law.

18. Default, Termination and Future Rentals

Any serious breach of this Agreement by the Renter shall entitle ACORON S.L. to terminate the Rental Agreement with immediate effect and to exercise any civil, criminal or administrative remedies available under applicable law. Serious breaches include, but are not limited to, failure to pay any amount due under this Agreement, failure to return the Vehicle, theft or unlawful appropriation of the Vehicle, fraud or attempted fraud, forgery or falsification of documents, intentional damage or damage caused through gross negligence, use of the Vehicle for any unlawful purpose, any misuse of the Vehicle contrary to these Terms and Conditions, and any other conduct constituting a serious breach of contractual good faith.

In addition to any other remedies available under law, ACORON S.L. reserves the right to recover from the Renter all losses, damages, legal costs, recovery expenses and any other reasonable costs arising from such breach. The Renter further acknowledges and agrees that any serious breach of this Agreement may be taken into account by ACORON S.L. when assessing future reservations or applications for services provided by companies belonging to the Acoron Group, including, without limitation, vehicle rental services, tourist accommodation, hospitality services, and any other commercial activities carried out by companies within the Acoron Group. Any decision to accept or refuse future reservations shall be based exclusively on objective and legitimate business criteria, including the Renter’s contractual history, the level of commercial risk and compliance with applicable legislation. Under no circumstances shall any such decision be based upon discriminatory grounds or any reason prohibited by law.